What is your policy on returns and exchanges?Updated 6 hours ago
Change of Mind Return & Refund Policy
Order Cancellations
⏳ Orders Not Yet Dispatched
If you've paid for an order that hasn't been dispatched from our warehouse and wish to cancel, please contact us as soon as possible. Cancellation may be possible, however this cannot be guaranteed due to fast dispatch times.
🚚 Orders Already Dispatched
Once your order has been dispatched, we are unable to intercept delivery. You must accept delivery and follow the returns process below if you wish to return the items.
⚠️ Please Note: Cancellations are not possible once orders have left our warehouse. See the Order Returns section below for your options.
Order Returns
Change of Mind Returns
You may return items within 30 days of delivery if you've changed your mind about the purchase (subject to the conditions below).
⚠️ Contact Us First: You must contact us before returning any items to arrange your return.
ℹ️ Return Requirements: Items must be returned in their original packaging, unused, and in re-sellable condition.
📦 Return Address:
Regardless of where your order was dispatched from or collected, all returns must be returned at your expense to our processing centre:
Growplay
4/8 Abrams Street
Balcatta WA 6021
Australia
Regardless of where your order was dispatched from or collected, all returns must be returned at your expense to our processing centre:
Growplay
4/8 Abrams Street
Balcatta WA 6021
Australia
Return Conditions:
- Contact us before returning any items
- A restocking fee may apply
- You must arrange and pay for return freight to our Balcatta processing centre
- Returns cannot be dropped off at other warehouse locations
Warranty Coverage: Faulty or defective products are covered by the Growplay Warranty policy, not this returns policy. View Warranty Policy