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What is your warranty policy?Updated 25 days ago

Growplay Monkey Bars stands behind the quality of our workmanship and product with a 10-year warranty on all Growplay Monkey Bars frames.

It's complimentary with your purchase and tells you that we really believe in the reliability and longevity of our product to give you that extra peace of mind.

Growplay Monkey Bars provides a one-year warranty on all accessories and the powder-coating of the frame.

Growplay Monkey Bars warranty policy covers any fault or failure occurring as a result of the manufacturing process. The warranty excludes any faults caused by misuse or minor imperfections in monkey bars that meet the design specifications or do not materially alter functionality,  lack of maintenance, weather damage, incorrect assembly or normal wear and tear.

The warranty in respect to any material of fabric product does not cover normal wear and tear ( e.g stitching wear due to use ) degradation. The warranty on the frame does not cover surface rust. 

Warranty Claims

a) If Growplay accepts a customer’s Warranty Claim, Growplay will replace the faulty or defective parts free of charge. Refunds will not be issued.

b) Growplay will not cover any costs associated with return shipping.

c) The customer must cover any costs associated with shipping the replacement part.

d) Growplay Monkey Bars warranty is only provided to the original purchaser and is not transferable to any other party.

c) Growplay Monkey Bars warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only.

d) It does not cover any faults caused by lack of maintenance, weather damage, UV damage, misuse, incorrect assembly or normal wear and tear.

Warranty Breakdown:

a) 10 Year Frame Warranty for purchases after 01/10/2021. Purchases prior to this have a 5 Year Frame Warranty. 

b) 1 Year Accessories Warranty.

c) Frame warranty covers manufacturing defects and faults of the steel frame. 

d) Promotional free items included with purchase have a 3 month warranty. 

Damage through wear and tear
This warranty does not extend to normal wear and tear of the product. This may include, but is not limited to:

a) Rusting of steel components

b) UV deterioration of textile components

Damage through weather conditions
Damage to the product that results from weather events – such as rain or wind – are not covered under the warranty. Growplay suggests that you contact your home and contents insurer if your product is damaged by such events.

Damage through improper installation
This warranty does not extend to any failure of the product caused by installation not in accordance with the Growplay user Manual. Customers must assemble their Growplay product by following carefully the Installation section of their Growplay Manual.

Furthermore, the warranty does not cover installation provided by a third-party assembly service. It is the customer’s responsibility to check all boxes and confirm that all components are included in the correct condition before installing.

Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the product caused by poor care or maintenance. It is essential that customers regularly check, and follow the advice of, the Care and Maintenance sections of their Growplay Manual to ensure that their product lasts as long as possible.

Damage through inappropriate use
This warranty will be void if the product is used for any other activity besides those for which it was intended. Growplay products constitute recreational climbing frames and accessories for such products. They are not intended for use as professional gymnastics or other sports, etc.

The warranty will also be void if any non Growplay components or accessories are used with the product – such as third-party swings or Shade Covers.

Any evidence that inappropriate actions that have led to product failure will not be covered by the warranty. Similarly, replacement parts or repairs needed to mend such damage will not be covered under the warranty.

Damage through salt water body proximity
This warranty (on all steel components, specifically) is not valid where the Growplay product is assembled within 1.6 km of a salt water environment or where it is subject to ocean spray.

Damage through commercial use
Growplay products are intended for domestic or personal use only. Use of any Growplay product for commercial purposes - including, but not limited to, use in play centres, community organisations, schools and amusement parks - will void the product's listed warranty period. Growplay reserves the right to reject a Warranty Claim on the basis of suspected overuse in a commercial setting.

Personal injury
This warranty does not cover personal injury or losses due to any of the above: wear and tear, weather conditions, inappropriate installation, insufficient care or maintenance or inappropriate use, nor does it cover damage due to negligence or accidents.

If you have any questions or need to invoke your warranty, please contact Growplay Monkey Bars customer service team on 0452 359 937 or email [email protected]

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