- All major credit & debit cards. - American Express. - Zip Pay. - Apple Pay. - Google Pay. - Growplay Gift Cards

- All major credit &amp; debit cards- American Express- Zip Pay- Apple Pay- Google Pay- Growplay Gift Cards

What payment methods do you accept?

Zip Pay is a buy-now-pay-later service that enables you to enjoy your Monkey Bars immediately and pay for them over time. Zip Pay offers flexible repayment options to suit your financial preferences. Learn More

Zip Pay is a buy-now-pay-later service that enables you to enjoy your Monkey Bars immediately and pay for them over time. Zip Pay offers flexible repayment options to suit your financial preferences.<a href="https://growplaymonkeybars.com/pages/zip-own-it-now-pay-later">Learn More</a>

Is there a financing or installment plan available?

We only accept one payment method at the checkout in addition to any applicable gift cards. Customers can purchase a Growplay gift card online with one payment method and apply this gift card at check out with their alternative payment method to plac

We only accept one payment method at the checkout in addition to any applicable gift cards. Customers can purchase a Growplay gift card online with one payment method and apply this gift card at check out with their alternative payment method to place their order.

Can I pay using multiple debit/credit cards?

Please send an email to support.au@growplaymonkeybars.com describing the issue and attach any screenshots that may assist with identifying and resolving the issue.

Please send an email to support.au@growplaymonkeybars.com describing the issue and attach any screenshots that may assist with identifying and resolving the issue.

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Growplay Australia

Payment & Checkout

Delivery Costs & Times

Can you deliver to a PO box?

How do I track my order?

My tracking says 'delivered' but I haven't received it

Do I need to sign for delivery?

Can I choose a delivery day/time?

Do you ship internationally?

How many boxes will I receive and how big are they?

Can you hold my order or delay delivery?

Do you offer click & collect?

Delivery

Can I cancel, update or edit my order?

I have an issue with my order, what should I do?

Can I change the address for my order?

Why didn't I receive an order or shipping confirmation email?

Where is my order?

My order arrived with missing or damaged parts

Order Assistance

What is your policy on returns and exchanges?

I received a faulty item, what do I do?

What is your warranty policy?

Returns & Warranty

Assembly/Installation Instructions

How long will assembly take?

Do you offer an installation service?

I'm experiencing issues with assembly, what should I do?

Assembly & Installation

Should there be any movement in the frame?

What does freestanding mean?

Does it need to be concreted or bolted down?

How much clearance do I need around the frame?

My backyard is on a slight slope, will that be ok?

Does the metal get hot during summer?

Product Information