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Growplay Australia

<h3 id="isPasted">Delivery Costs</h3>Delivery costs can be calculated at the checkout or in your cart. This fee is based on the weight/volume of the items you&apos;ve purchased and your location.<hr><h3 id="estimated-delivery-times">Estimated Delivery Times</h3>WA Metro: 1-3 business daysWA Regional: 5-7 business daysOther Australian Metro: 7-10 business daysOther Australian Regional: 10-14 business days<hr><h3 id="where-are-orders-dispatched-from">Where are orders dispatched from?</h3>Orders are dispatched from our Perth and Brisbane warehouses. Depending on stock availability, you may receive split deliveries from both locations to ensure faster delivery, with no extra shipping fees.<hr><h3 id="other-things-to-know">Other things to know</h3><ul><li style="font-size: 16px;">You&apos;ll receive a confirmation email once your order is placed, followed by a second email confirming order fulfilment once your order has been processed with our warehouse.</li><li style="font-size: 16px;">In the unlikely event that you don&apos;t receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware.</li></ul>

Delivery costs can be calculated at the checkout or in your cart. This fee is based on the weight/volume of the items you've purchased and your location. WA Metro: 1-3 business days. WA Regional: 5-7 business days. Other Australian Metro: 7-10 busine

Delivery Costs & Times

Delivery

Can you deliver to a PO box?

How do I track my order?

My tracking says 'delivered' but I haven't received it

Do I need to sign for delivery?

Can I choose a delivery day/time?

Do you ship internationally?

How many boxes will I receive and how big are they?

Can you hold my order or delay delivery?

Can I pick up my order?

Can I cancel, update or edit my order?

I have an issue with my order, what should I do?

Can I change the address for my order?

Why didn't I receive an order or shipping confirmation email?

Where is my order?

My order arrived with missing or damaged parts

Order Assistance

What is your policy on returns and exchanges?

I received a faulty item, what do I do?

What is your warranty policy?

Returns & Warranty

Assembly/Installation Instructions

How long will assembly take?

Do you offer an installation service?

I'm experiencing issues with assembly, what should I do?

Assembly & Installation

Should there be any movement in the frame?

What does freestanding mean?

Does it need to be concreted or bolted down?

How much clearance do I need around the frame?

My backyard is on a slight slope, will that be ok?

Product Information

What payment methods do you accept?

Is there a financing or installment plan available?

Can I pay using multiple debit/credit cards?

I'm experiencing issues with the website or checkout

Payment & Checkout

Can I make additional payments?

What happens if I miss a payment?

How can I update my payment method?

Do I need a PayPal account to use lay-buy?

Can I check my remaining balance?

Can I pay my lay-buy off early?

Lay-Buy

Delivery Costs

Estimated Delivery Times

Where are orders dispatched from?

Other things to know

Delivery Costs & TimesUpdated 4 months ago

Delivery Costs

Estimated Delivery Times

Where are orders dispatched from?

Other things to know