Delivery
Delivery Costs & Times
Delivery costs can be calculated at the checkout and is dependent on your location. Metro: 2–5 business days. Regional: 5–10 business days. Orders are dispatched from our Perth, Melbourne, Sydney, Adelaide and Brisbane warehouses. Depending on stock
Christmas 2025 Cutoff Dates
We ship from local warehouses in Brisbane, Sydney, Melbourne, Adelaide & Perth for faster delivery across Australia.
Can you deliver to a PO box?
Unfortunately, we are unable to deliver to PO Boxes. The PO Box network is exclusively operated by Australia Post and accepts only those deliveries handled by them. We utilise a range of courier services for quicker and more efficient shipping and re
How do I track my order?
The method to track your order varies depending on your location:. Perth Metro Deliveries: Customers will receive live tracking updates via SMS on the day their order is out for delivery. This real-time tracking allows you to monitor your order's pro
My tracking says 'delivered' but I haven't received it
We understand how concerning it might be to find that your order is marked as 'delivered' when you haven't received it. If you find yourself in this situation, here are a few steps you can take:. Check Around Your Delivery Area: Sometimes, delivery d
Do I need to sign for delivery?
The requirement for a signature upon delivery varies depending on your location:. Western Australia: No, you do not need to sign for your delivery. Orders are left safely at the premises in a secure location. Rest of Australia: Generally, yes, a sign
Can I choose a delivery day/time?
No, unfortunately we're unable to accommodate specific day or time requests for deliveries. Our shipping process is designed to be as fast and efficient as possible, which means your order is dispatched promptly and routed in the most efficient manne
Do you ship internationally?
At this time, we offer shipping to Australia, USA, New Zealand and the United Kingdom.
How many boxes will I receive and how big are they?
Your new Growplay Monkey Bars will arrive in a convenient flat-packed format, comprising several boxes (generally 6+). The largest of these boxes has been thoughtfully designed to be easily manageable, with maximum dimensions of just 120cm L x 20cm W
Can you hold my order or delay delivery?
We understand that sometimes circumstances might make it more convenient to delay the delivery. However, due to our streamlined processing and commitment to prompt dispatch times, we're currently unable to hold orders or schedule delayed deliveries.
Do you offer click & collect?
We're excited to offer a Click & Collect service in Perth, Sydney, Adelaide, Melbourne and Brisbane. This option allows you to pick up your order directly from our warehouses, potentially saving on shipping costs and enjoying faster access to your Gr