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Delivery Costs & Times

Delivery costs can be calculated at the checkout or in your cart. This fee is based on the weight/volume of the items you've purchased and your location. WA Metro: 1-3 business days. WA Regional: 5-7 business days. Other Australian Metro: 7-10 busine

Can you deliver to a PO box?

Unfortunately, we are unable to deliver to PO Boxes. The PO Box network is exclusively operated by Australia Post and accepts only those deliveries handled by them. We utilise a range of courier services for quicker and more efficient shipping and re

How do I track my order?

The method to track your order varies depending on your location:. Perth Metro Deliveries: Customers will receive live tracking updates via SMS on the day their order is out for delivery. This real-time tracking allows you to monitor your order's pro

My tracking says 'delivered' but I haven't received it

We understand how concerning it might be to find that your order is marked as 'delivered' when you haven't received it. If you find yourself in this situation, here are a few steps you can take:. Check Around Your Delivery Area: Sometimes, delivery d

Do I need to sign for delivery?

The requirement for a signature upon delivery varies depending on your location:. Western Australia: No, you do not need to sign for your delivery. Orders are left safely at the premises in a secure location. Rest of Australia: Generally, yes, a sign

Can I choose a delivery day/time?

No, unfortunately we're unable to accommodate specific day or time requests for deliveries. Our shipping process is designed to be as fast and efficient as possible, which means your order is dispatched promptly and routed in the most efficient manne

Do you ship internationally?

At this time, we offer shipping to Australia, USA and the United Kingdom.

How many boxes will I receive and how big are they?

Your new Growplay Monkey Bars will arrive in a convenient flat-packed format, comprising several boxes (generally 6+). The largest of these boxes has been thoughtfully designed to be easily manageable, with maximum dimensions of just 120cm L x 20cm W

Can you hold my order or delay delivery?

We understand that sometimes circumstances might make it more convenient to delay the delivery. However, due to our streamlined processing and commitment to prompt dispatch times, we're currently unable to hold orders or schedule delayed deliveries.

Can I pick up my order?

Sorry, but we don’t offer a pick-up option. All orders are dispatched from our warehouses and delivered to your door.