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Growplay Australia

At this time, we offer shipping to Australia, USA and the United Kingdom.

At this time, we offer shipping to Australia, USA and the United Kingdom.

Do you ship internationally?

Delivery

Delivery Costs & Times

Can you deliver to a PO box?

How do I track my order?

My tracking says 'delivered' but I haven't received it

Do I need to sign for delivery?

Can I choose a delivery day/time?

How many boxes will I receive and how big are they?

Can you hold my order or delay delivery?

Do you offer click & collect?

Can I cancel, update or edit my order?

I have an issue with my order, what should I do?

Can I change the address for my order?

Why didn't I receive an order or shipping confirmation email?

Where is my order?

My order arrived with missing or damaged parts

Order Assistance

What is your policy on returns and exchanges?

I received a faulty item, what do I do?

What is your warranty policy?

Returns & Warranty

Assembly/Installation Instructions

How long will assembly take?

Do you offer an installation service?

I'm experiencing issues with assembly, what should I do?

Assembly & Installation

Should there be any movement in the frame?

What does freestanding mean?

Does it need to be concreted or bolted down?

How much clearance do I need around the frame?

My backyard is on a slight slope, will that be ok?

Does the metal get hot during summer?

Product Information

What payment methods do you accept?

Is there a financing or installment plan available?

Can I pay using multiple debit/credit cards?

I'm experiencing issues with the website or checkout

Payment & Checkout

Can I make additional payments?

What happens if I miss a payment?

How can I update my payment method?

Do I need a PayPal account to use lay-buy?

Can I view my payment schedule or remaining balance?

Can I pay off the remainder of my lay-buy early?

Lay-Buy

Do you ship internationally?Updated 5 months ago