Back to Shop →

Growplay Australia

<p>We are here to help! Please reach out to our team for assistance.</p>

We are here to help! Please reach out to our team for assistance.

I have an issue with my order, what should I do?

Order Assistance

Delivery Costs & Times

Can you deliver to a PO box?

How do I track my order?

My tracking says 'delivered' but I haven't received it

Do I need to sign for delivery?

Can I choose a delivery day/time?

Do you ship internationally?

How many boxes will I receive and how big are they?

Can you hold my order or delay delivery?

Do you offer click & collect?

Delivery

Can I cancel, update or edit my order?

Can I change the address for my order?

Why didn't I receive an order or shipping confirmation email?

Where is my order?

My order arrived with missing or damaged parts

What is your policy on returns and exchanges?

I received a faulty item, what do I do?

What is your warranty policy?

Returns & Warranty

Assembly/Installation Instructions

How long will assembly take?

Do you offer an installation service?

I'm experiencing issues with assembly, what should I do?

Assembly & Installation

Should there be any movement in the frame?

What does freestanding mean?

Does it need to be concreted or bolted down?

How much clearance do I need around the frame?

My backyard is on a slight slope, will that be ok?

Does the metal get hot during summer?

Product Information

What payment methods do you accept?

Is there a financing or installment plan available?

Can I pay using multiple debit/credit cards?

I'm experiencing issues with the website or checkout

Payment & Checkout

Can I make additional payments?

What happens if I miss a payment?

How can I update my payment method?

Do I need a PayPal account to use lay-buy?

Can I view my payment schedule or remaining balance?

Can I pay off the remainder of my lay-buy early?

Lay-Buy

I have an issue with my order, what should I do?Updated a year ago