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Order Assistance

Can I cancel, update or edit my order?

We understand that sometimes you may need to make changes to your order. The ability to cancel, update, or edit your order is available, but time-sensitive. Here's what you need to know:. Can I make changes to my layby order?. Adding Items:. Should y

I have an issue with my order, what should I do?

We are here to help! Please reach out to our team for assistance.

Can I change the address for my order?

We only have a small window to update the address before an order is shipped. Please contact us with the order number and correct address for our team to assist.

Why didn't I receive an order or shipping confirmation email?

Please check your spam/junk folder as the email may have incorrectly ended up in there. If you are still unable to locate the email it is possible you entered the wrong email address at checkout. Please contact us for help. You can also sign in or cr

Where is my order?

The method to track your order varies depending on your location:. Perth Metro Deliveries: Customers will receive live tracking updates via SMS on the day their order is out for delivery. This real-time tracking allows you to monitor your order's pro

My order arrived with missing or damaged parts

If you discover that your product is faulty or you are missing parts, we apologise for the inconvenience and are here to help resolve the issue promptly. Please follow the steps below to expedite the resolution process:. 1. Immediate Notification:. A